The significance of a cabin crew member's role on a flight is often misunderstood by air travelers, particularly in countries like India. A flight attendant, commonly known as an air hostess, plays a vital role in ensuring passenger safety and providing a comfortable journey.

This role becomes even more critical during long-haul international flights lasting over five hours. On the occasion of World Cabin Crew Day, we had the opportunity to speak exclusively with Puneet Ohri, a cabin crew member at Virgin Atlantic. Our conversation delved into the cabin crew's responsibilities, the importance of comfortable dressing, and more.

Enhancing Customer Experience and Safety

As cabin crew members on flights, our foremost objective is to deliver exceptional customer service with warmth and care, while maintaining impeccable safety standards. Additionally, we strive to create a homely environment for passengers in flights where a third language is required, ensuring they feel understood and comfortable. This approach not only enhances their immediate experience but also contributes to their loyalty for future travels. Furthermore, we diligently handle all communication with the team and management to ensure safety protocols are adhered to in every flight.

Employee Empowerment and Pride

Virgin Atlantic is an airline that places immense importance on the well-being of its employees. As a cabin crew member, I feel genuinely heard and cared for, living out my dream every day. It brings immense joy when we receive positive feedback from the airline's passengers and when people share their memorable experiences with us. Introducing myself as a cabin crew at Virgin Atlantic Airline fills me with pride, knowing that I am part of an organization that values its employees and strives for excellence.

Prioritizing Comfort and Diversity

Comfort holds utmost significance for cabin crew members as we constantly navigate around the aircraft, prepared for any unforeseen circumstances like medical or safety emergencies. Additionally, the choice of our uniform plays a pivotal role in fostering a sense of unity amidst the diversity of work culture. Virgin Atlantic has made remarkable strides in challenging gender stereotypes by empowering its crew to wear attire that reflects their individual identity and self-presentation. Their progressive uniform policy is commendable, promoting both comfort and inclusivity within the airline industry.

Ensuring Well-being and Individuality

By providing adequate rest periods, managing services strategically, and prioritizing hydration and mutual motivation, cabin crew members can comfortably navigate their duties while ensuring both their safety and passenger comfort. It is crucial for us to maintain a positive, healthy, and energized mindset throughout the flight to effectively safeguard and satisfy passengers. Virgin Atlantic's choice to prioritize service quality over mere appearances in the modern era is commendable. This approach not only promotes respect for individuality among employees but also enables us to approach our work with a positive mindset, even in demanding conditions and unconventional hours as front-line workers.

Shifting Perceptions : Cabin Crew Recognition and Respect

In today's era of social media and increased awareness, the role of cabin crew members is rarely misunderstood. With people from diverse backgrounds traveling and gaining exposure, there is a greater understanding and appreciation for our job responsibilities. However, in certain regions, such as India, being a cabin crew member was once viewed as a casual job. Fortunately, perceptions have evolved, and we are now respected in society, on par with any other esteemed profession.