Scotland: A recent travel post on social media has gone viral after a traveller compared the hospitality experience in the UK with that in India, lauding the warmth and attentiveness of Indian service. The content creator, Dipanshu, spent three days at a beach villa in Scotland, paying approximately Rs 2 lakh, only to find that essential services like housekeeping and laundry were minimal, prompting him to contrast it with India’s guest-oriented approach.
In his Instagram post, Dipanshu noted:
“UK hospitality teaches you independence. Indian hospitality teaches you how it feels to be genuinely taken care of. Same money. Very different treatment.”
During his stay, he observed that room cleaning was not routinely provided, and requests for simple services, such as a towel change, went unanswered. He recounted:
“I called reception for a towel, but got no response all day. After walking down myself, I was told to use the washing machine to wash it and reuse it.”
He also highlighted unexpected service lapses, saying:
“UK: One fine day, hot water just disappeared. No warning. No apology. Just character development. In India: Hot water is checked proactively. Even if it fails, someone is already fixing it while apologising.”
The post struck a chord with readers, quickly amassing over one lakh views. Many agreed with Dipanshu’s assessment, emphasizing that Indian hospitality prioritizes care and attention to detail, surpassing Western service standards. One user commented:
“Yes 100%. Indian/Asian hospitality is at par. No one is even close to them. No matter how good the hotel, 4-star or 5-star, the service is not as heartfelt.”
Others shared similar experiences, noting that even in high-end hotels abroad, service often feels formal rather than personalized. A traveller reflecting on a month-long UK trip added:
“Having travelled across Scotland for 10 days, this is the most truthful comparison. The experience was wonderful, but this post perfectly captures the real difference in hospitality we noticed.”
The discussion also extended to India’s untapped potential, with one viewer remarking:
“If India improves its air and environment from Kashmir to Kanyakumari, there’s so much potential to elevate our already remarkable hospitality.”
Dipanshu’s viral post highlights a broader conversation about the cultural nuances of hospitality, contrasting the Western focus on independence with the Indian ethos of personalized care, attentiveness, and guest comfort. The post has resonated globally, sparking debates on what truly defines a memorable hospitality experience and reaffirming India’s reputation for warmth and guest-centric service.