New Delhi: India’s largest airline IndiGo faced another technical problem with its online booking system on Friday, leaving some passengers unable to search for flights, make reservations and use other digital services. The disruption came only two days after a similar problem affected the airline, raising fresh concerns about the reliability of its reservation technology.
Passengers trying to use the IndiGo website reported seeing messages such as “No Data Available” when searching for flights. Some travellers also faced difficulties with online check in, payment confirmation and access to the airline’s mobile application. The problem did not affect every customer in the same way, but it was enough to prevent some passengers from completing important parts of their travel arrangements.
IndiGo acknowledged the problem and said it was experiencing intermittent issues with its core reservation platform. The airline said its technical teams were working with its technology partner to restore normal service as quickly as possible. It also apologised to customers for the inconvenience and advised passengers who needed immediate assistance to contact its customer support centre.
The airline later said the technical problem had been resolved and that its booking system was functioning normally. However, the second disruption in the same week has attracted attention because the reservation platform is one of the most important systems used by an airline. A failure can affect not only ticket sales but also online check in, changes to bookings and other services that passengers increasingly depend on.
The latest incident follows a similar disruption on Wednesday, when some IndiGo customers were unable to search for flights or complete bookings. Travellers also reported problems with online check in. The airline at the time said that its core reservation platform was experiencing intermittent problems and that it was working with a technology partner to fix the issue.
IndiGo uses the Navitaire reservation system, which supports important parts of its ticketing and passenger services. The airline has not publicly provided a detailed explanation of what caused the repeated technical problems or confirmed whether the Friday disruption was directly connected to Wednesday’s incident.
The repeated failures are particularly significant because IndiGo has a very large presence in the Indian aviation market. The airline carried more than eight million domestic passengers in July and held about 67 percent of the domestic market. It operates around 2,200 flights each day, meaning that even a temporary technology problem can affect a large number of travellers.
The incident also comes at an important time for IndiGo. Willie Walsh took over as the airline’s new chief executive earlier this month, following the departure of Pieter Elbers. The new leadership is now facing another technology challenge shortly after taking charge.
IndiGo is also still dealing with the reputation damage caused by the major operational disruption it suffered in December 2025. That crisis resulted in thousands of cancelled flights after problems involving crew scheduling and other operational issues. The disruption caused widespread difficulties for passengers across India and brought increased attention from aviation authorities.
The latest problem is different because there is no indication so far of a similar nationwide cancellation crisis. The main difficulty reported on Friday has involved the airline’s digital services and reservation platform rather than the cancellation of large numbers of flights.
For passengers, however, even a short booking outage can be stressful. People may be trying to arrange urgent travel, confirm a payment, select a seat or complete check in before reaching the airport. When these services suddenly stop working, passengers can be left unsure whether their booking has been completed or whether they need to try again.
The immediate technical problem appears to have been brought under control, but the repeated disruptions have created a larger question for IndiGo. The airline will need to establish why its reservation system has experienced problems twice within a few days and ensure that the same issue does not continue to affect passengers.
For now, the latest disruption appears to be a temporary technology failure rather than another major operational crisis. But if similar problems continue in the coming days, pressure is likely to grow on IndiGo to provide a clearer explanation and demonstrate that its booking and passenger service systems are reliable.