New Delhi: Thousands of Reliance Jio subscribers across India are grappling with an unprecedented and widespread network outage this Monday, leaving many unable to make or receive phone calls, access mobile internet, or even use Jio Fiber services. The disruption, which appears to have escalated rapidly since early afternoon, has sparked a torrent of complaints across social media platforms.
Reports from outage tracking platforms like Downdetector indicate a dramatic surge in complaints, with numbers climbing from a few hundred in the early afternoon to over 12,000 by mid-day. The majority of grievances revolve around crippling mobile data connectivity, followed by a significant portion of users experiencing a complete loss of mobile network reception. Even Jio Fiber broadband customers are reporting issues, painting a picture of a broad-reaching service failure.
Frustrated users have taken to platforms like X (formerly Twitter) to vent their dismay, sharing screenshots depicting "No Service" messages and blank signal bars on their devices. Many are directly tagging Jio's official handles, demanding an immediate explanation for the sudden communications blackout. While the full extent of the affected regions remains unclear, anecdotal evidence suggests a nationwide impact, with reports flooding in from major cities across the country, including a significant concentration from Kerala.
As of now, Reliance Jio has remained silent on the matter, with no official statement released to address the extensive disruption or its underlying cause. This silence has only amplified user frustration, leaving millions in a digital lurch, unable to conduct essential online transactions, communicate with loved ones, or carry out work and educational activities reliant on internet connectivity.
While minor outages are not uncommon for telecom providers, the sheer scale and suddenness of this particular disruption suggest a more significant technical malfunction at Jio's end. Users are left to speculate on the cause – whether it's a backend system glitch, a failed technical update, or another unforeseen issue. Until an official clarification emerges from the telecom giant, subscribers are advised to attempt basic troubleshooting steps like restarting their devices or toggling airplane mode, though the widespread nature of the problem points strongly to a service-provider issue.